Terms and conditions

These terms and conditions govern your use of our website. Please read these terms in full before you use this website. If you do not accept these terms and conditions, please do not use this website. Your continued use of this website confirms your acceptance of these terms.

Website access

1.1 It is not necessary to register with us in order to use most parts of this website. However, particular areas of this website will only be accessible only if you have registered.

Use of website

1.2 This website may be used for your own private purposes and in accordance with these terms and conditions.

1.3 You may print and download material from this website provided that you do not modify or reproduce any content without our prior written consent.

Website uptime

1.4 All reasonable measures are taken by us to ensure that this website is operational all day, every day. However, occasionally technical issues may result in some downtime and accordingly we will not be liable if this website is unavailable at any time.

1.5 Where possible we always try to give advance warning of maintenance issues that may result in website down time but we shall not be obliged to provide such notice.

Visitor provided material

1.6 Any material that a visitor to this website sends or posts to this website shall be considered non-proprietary and non confidential. We shall be entitled to copy, disclose, distribute or use for such other purpose as we deem appropriate all material provided to us, with the exception of personal information, the use of which is covered under our Privacy Policy.

1.7 When using this website you shall not post or send to or from this website any material:

(a) for which you have not obtained all necessary consents;

(b) that is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the territory of Hong Kong;

(c) which is harmful in nature including, and without limitation, computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data.

1.8 We will fully cooperate with any law enforcement authorities or court order requiring us to disclose the identity or other details of any person posting material to this website in breach of Paragraph 1.7.

Links to and from other websites

1.9 Throughout this website you may find links to third party websites. The provision of a link to such a website does not mean that we endorse that website. If you visit any website via a link on this website you do so at your own risk.

1.10 Any party wishing to link to this website is entitled to do so provided that the conditions below are observed:

(a) you do not seek to imply that we are endorsing the services or products of another party unless this has been agreed with us in writing;

(b) you do not misrepresent your relationship with this website; and

(c) the website from which you link to this website does not contain offensive or otherwise controversial content or, content that infringes any intellectual property rights or other rights of a third party.

1.11 By linking to this website in breach of clause 1.10 you shall indemnify us for any loss or damage suffered to this website as a result of such linking.

Disclaimer

1.12 Whilst we do take all reasonable steps to make sure that the information on this website is up to date and accurate at all times we do not guarantee that all material is accurate and, or up to date.

1.13 All material contained on this website is provided without any or warranty of any kind. You use the material on this website at your own discretion.

Exclusion of liability

1.14 We do not accept liability for any loss or damage that you suffer as a result of using this website.

1.15 Nothing in these terms and conditions shall exclude or limit liability for death or personal injury caused by negligence which cannot be excluded or under the law of the territory of Hong Kong.

Returns policy

Products purchased from this website are subject to a 30 day returns policy. Items can be returned up to 30 days from receipt of delivery. Items must be unopened and in original packaging. Returns must be send by tracked mail and returned to the original dispatch address. We must be notified by email within 14 days of receipt of order, to approve the return with which we will respond in writing with the returns address (original dispatch address).

Returned items received after 30 days will not be authorised for a refund. To have the items sent back to the buyer will incur delivery charges which are the responsibility of the buyer.

Items which have been returned which are open or have been used will not be authorised for a refund and can only be returned to the buyer at the cost of the buyer.

Law and jurisdiction

These terms and conditions are governed by Hong Kong law. Any dispute arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the Courts of Hong Kong.

These terms and conditions will apply to all transactions placed through the Euro White Website. Please read them before placing any order. These terms and conditions do not to affect your statutory rights. By using this site you are agreeing to these terms and conditions.

This website is owned and operated by Multi Vend Limited, Room C, 8/F, King Palace Plaza, 55 King Yip Street, Kwun tong, Kowloon, Hong Kong

PRICES

All prices are shown in Pound Sterling, Euro, Roubles, Kroner, Zloty, Lev, Leu & Dollar.

PAYMENT

We accept payment by all the following methods. Online transaction and by bank transfer. All credit and debit card transactions are subject to validation checks and are authorised by the card issuer. We accept MasterCard and Visa & American Express.  All card payments are processed via our secure payment system over the phone or through our website.

We do not store or keep any credit card details.

DELIVERY

All orders are dispatched within 72 hours of payment. Once an order is dispatched you will be notified by email with a tracking reference.

Delivery will take around 3-6 business days to arrive. If a delivery has not arrived after 28 days this confirms the parcel is lost and we will resend the order free of charge.

 

CUSTOMER SERVICE

You can contact customer service through our contact page. You can contact us through phone, email and live chat.

Our phone line is open 10am – 4pm GMT

All emails will be responded to within 72 hours.

RETURNS AND EXCHANGES

We want you to be entirely satisfied with every purchase made from our site. If you wish to return an item for exchange or refund, please contact us within 14 days of receipt of item. Once contact has been made to customer services by email the returned item must be delivered to our returns address within 28 days of original receipt of item.

After this time we will not able to refund your order. Customers are responsible for the return postage costs, if the items are not sent on a tracked delivery service and receipt of delivery is not confirmed, we will not be responsible for the item(s).

After we have established that the item is unused, in original factory sealed packaging, you will be refunded the sale price excluding original cost of delivery.

All goods must be in a new and unused condition, along with unopened original packaging. If the item is returned to us and not in a re-sellable condition, we are not responsible for the return postage costs back to the customer, this is charged to the customer.

PRIVACY POLICY

This privacy policy sets out how Euro White uses and protects any information that you give Euro White when you use this website.

Euro White is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Euro White may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We may collect the following information:

  • Name and payment details
  • Contact information including email address
  • Demographic information such as postcode, preferences and interests
  • Other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • To process your order and obtain payment
  • Internal record keeping
  • We may use the information to improve our products and services
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to us.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect.